Shipping + Returns Policy
Heal + Glow accepts orders 24 HOURS A DAY, 7 DAYS A WEEK. Your founding Glow Hauxs ship your goods MONDAY-FRIDAY, EXCLUDING HOLIDAYS.
Orders are processed in the order they are received and sent via USPS Priority Mail from Milwaukee, WI and Mesa,AZ.
Due to the handmade nature of our products, we cannot ship Express. USPS Priority transit times vary per state but typically deliver within 2-3 business days. During the busy fall/holiday season, USPS may experience delays that are out of our control.
ORDER PROCESSING : Orders are usually processed within 5-7 business days from the time the order is placed. The order ship date does not count as a day in transit. Also, a common misconception is that choosing USPS Priority Mail means your package will ship in two business days. Please note: USPS transit times is not a reflection of our production time.
Due to the high volume of orders especially during the fall/ holiday season, you may experience extended processing times up to 7-10 business days.
If your order qualifies for free shipping, it will be sent via USPS Priority Mail.
At this time, we do not offer Express shipping due to the handcrafted nature of our products.
Orders that contain a different shipping address from the billing address may be subject to review, in which case the customer will be contacted. This can delay shipping time. Also, our system tracks your IP address so orders placed at a IP location that is different from the billing address are subject to review, in which the customer will be contacted.
FREE SHIPPING: With a minimum purchase of $70 or more at HealGlow.com, shipping is no cost to you.
DAMAGED PACKAGE: The product(s) you ordered are precious, and we are very careful to package your purchase the proper protective packaging. But just like our individual process to heal and glow, the transit is rough. Shit happens. Since our packages are sent via USPS Priority Mail, they are insured. Don;t worry boo, we will file a claim with USPS to get reimbursed for the shipping and damages. While we are not responsible for USPS handling of packages, we will work with you remedy the situation and replace your damaged items. Photos showing the extent of the damage will help us.
LOST OR STOLEN PACKAGES: Please be aware that Heal + Glow is not responsible for packages that have been marked as delivered but its appears the package may have actually been stolen. There are also instances where USPS is holding the package for pickup but incorrectly marks as delivered. Check with your local Post Office to see if they are actually holding your package for pickup. Unfortunately, USPS will not allow you to file a claim as they have fulfilled their duty to deliver the package. You will need to file a complaint with the US Postal Inspector that investigates mail theft and file a police report with your local police department to notify them of the theft.
WRONG ADDRESS: We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by the customer. Please email us immediately once you discover the wrong address has been provided. We can edit your shipping address before your package is ready to ship but it can difficult to intercept a package that is already in transit.